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Return policy
When you shop online on https://kompagniet1991.com/ you have 30 days to return your purchase. You have 30 days full return from the day you receive or pick up your parcel.

Please return the item(s) unused in the same condition and with all original packaging, price labels etc. as when received. We reserve the right to refund you a lesser amount than the original purchase value, which will usually accrue to €. 0 if we can’t resell.

You are of course welcome to try the item to estimate size, fit, etc. without affecting the value of the item.

The price for return label is:

• Sweden: 6,95 EUR
• Norway: 9,95 EUR
• Germany: 6,95 EUR
• Netherlands: 6,95 EUR
• Belgium: 6,95 EUR
• Luxembourg: 9,95 EUR
• Poland: 6,95 EUR 
• France: 9,95 EUR
• Spain: 9,95 EUR
• Austria: 9,95 EUR
• Other EU Countries: Ask customer service

And will be deducted the amount for the returned items.

How to return item(s)?
You have 3 options to return your items:
Option 1
1. Pack the item(s) that you want to return in the bag or box that you received it in.
2. Fill out the return note that was included in your delivery and put it in the bag/box
3. Go to https://www.gls-returns.com/#/m/kompagniet and order an returnlabel for your package (Are you from Norway, order your returnlabel at Customerservice on shop@komp1991.dk)
4. Print the return label and place it over the old one on the parcel
5. Deliver the parcel to the nearest GLS shop

Option 2
If you choose to use another shipping method you follow step 1 and 2 and send it to this address:
Kompagniet af 1991
Elholm 8
6400 Sønderborg
Att. Webshop return

Please note: Send it with delivery on address – we do not accept packages send without delivery or COD (cost on delivery).
The costs for this return is paid by sender unless anything else is agreed with Customer Service

Option 3
The third option is to return the parcel physically at the office in Sønderborg at the address mentioned above.
A package that are not picked up at the parcelshop is returned to us after 7 days. This counts as a returnpackage and costs the price of a returnlabel. If you still want the products you need to place a new order.

How to exchange item(s)?
If you want to exchange a product due to wrong size, colour etc. you return the product as described above in “Return Policy” and order the new one on the online shop.

Refunds
The amount is always transferred to the same credit card as used for the purchase.
The return will registered within 3 workdays from receaval at our office (NOTE: Due to Summer Holiday in week 30 all returns will be refunded in week 31).

Complaints
All products purchased on https://kompagniet1991.com/ are covered by twenty-four months of complaint if the complaint is justified and consequently not due to improper use of the product or other damaging behavior. A complaint must always be made within "reasonable time" after the defect or damage has been discovered, which will usually be within a two month period after the complaint has been discovered.
Approved claims will, in cases where possible, be exchanged or otherwise a refund of the purchase price will be made. Repayments are credited to the payment card you used to complete the order.
When you want to complain about a product, please contact our customer service at shop@komp.1991.dk or at +45 7412 0154 and we will help you further.

If you want to exchange a product due to wrong size, colour etc. you return the product as described above in “Return Policy” and order the new one on the online shop.